TRAI launches MyCall app for rating call quality and updates DND & MySpeed app

Three new apps – TRAI Mycall App & update version of TRAI MySpeed and Do Not Disturb (DND 2.0) apps – Launched by Telecom Regulatory Authority of India (TRAI) to help customers rate quality of services, speed and performance.

MyCall App

The Android version of MyCALL App will help mobile phone users to rate the quality of a phone call in real time. In turn, the app will help TRAI to gather customer experience data along with Network data.

How MyCall App works?

  1. After a call ends, a pop-up will appear requesting the user to rate the call quality, from one star to five star, five being the highest.
  2. The caller will have to select the rating in the form of stars and indicate whether the call was made indoor, outdoor or while travelling.
  3. Callers can also provide additional details such as noise or audio delay and mark a call drop, whenever it happens.

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MySpeed App

The upgraded version of MySpeed App will allows customers to measure 3G/4G data speeds and send the results to the regulator.

The app will enable TRAI to obtain test-data from users in all service areas, without any action by the users. The crowd-sourced data so collected can be viewed in aggregated form on the interactive map-based portal.

Do Not Disturb (DND 2.0) App

The updated version of DND app has come with a spam detection engine for SMS and also updates about action taken on user’s complaints within the app. Apart from this, the app will identify senders and warns them from sending further Spam messages.

Call or SMS to Toll Free 1909 for activation of Do Not Disturb (DND)

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TRAI also updated its website with additional features such as free on-line subscription of TRAI releases, online submission of comments on TRAI consultation papers, blog with facility for registered users to comment and online registration for participating in Open House Discussion.

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